Legal Description of the Company:
The Website is a site operated by PANTONE SIGNS LTD(”We”, “Us” “Our” or “3D MAESTRO ”) which is a limited liability company registered and incorporated under the laws of the Republic of Cyprus under registration number ΗΕ 38649. With its principal place of business at Imvrou 9A Latsia, 2234 Nicosia, Cyprus To contact us, please telephone our customer service line on +357 2257 2717
Basic Definitions:
“Customer” refers to any individual or entity that places an order or engages in a transaction with PANTONE SIGNS LTD
“Product(s)” refers to any goods, services, or digital content offered by PANTONE SIGNS LTD.
“Website” refers to PANTONE SIGNS LTD‘s official website accessible at buycoffeecyprus.com.
Order Description:
Placing an Order: By placing an order through our website or other approved channels, the Customer agrees to be bound by these Terms & Conditions.
Order Acceptance: All orders are subject to acceptance by PANTONE SIGNS LTD. Acceptance will be confirmed through an order confirmation email or other communication.
Product Information: PANTONE SIGNS LTDstrives to provide accurate and up-to-date information about its products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, or other information provided.
Right to Withdrawal:
Return Policy: If the Customer is not satisfied with the received product(s), they may request a return within 15 days from the date of delivery, subject to the conditions mentioned in our Return Policy.
Return Process: To initiate a return, the Customer must contact our customer support team and provide relevant details such as order number, reason for return, and any supporting documentation as required.
Refund or Exchange: PANTONE SIGNS LTDwill assess each return request on a case-by-case basis. Depending on the situation, we may offer a refund, replacement, or exchange. Please refer to our Return Policy for more information.
Complaint Process Description:
Contacting Customer Support: If the Customer has any complaints or concerns regarding our products or services, they should contact our customer support team through the provided contact information on our website.
Complaint Resolution: PANTONE SIGNS LTD will make reasonable efforts to resolve complaints in a timely and fair manner. We may request additional information from the Customer to investigate the complaint thoroughly.
Communication: We will keep the Customer informed about the progress of their complaint and provide a response within a reasonable timeframe.
Miscellaneous:
Amendments: PANTONE SIGNS LTD reserves the right to modify or update these Terms & Conditions at any time. The updated version will be effective upon posting on our website.
Governing Law and Jurisdiction: These Terms & Conditions shall be governed by and construed in accordance with the laws of Republic of Cyprus. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Republic of Cyprus.
Severability: If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
By using PANTONE SIGNS LTD‘s products, services, or website, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Shipping Methods
Delivery At your Place or courier spot near you
All orders entered during business days until 12:00, are processed on the same day with scheduled delivery on the next business day. If the order is registered after 12:00, it is considered as an order of the next business day. (In both cases, given that all products that are readily available at our warehouse). Orders entered on Friday after 12.00, Saturday and Sunday are processed on Monday.
Delivery Times:
Our company does its best to get your order to you as quickly as possible within 24 -72 hrs within Cyprus. Public holidays and cases of force majeure such as extreme weather conditions, strikes etc. are excluded from the above terms.
Refund and Returns Policy
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Need help? Contact us at [email protected] for questions related to refunds and returns.